BUSYNESS AND DORMANCY

Infinite possibilities exist between two extremes. For a business owner to balance the enterprise’s time of abundance with periodically removing himself from the busyness is essential.

The business owner must prepare for all possibilities between the extremes. The business owner must ready himself and plan for extremes of busyness comparatively to needed dormancy. Neither planned busyness nor planned dormancy is less important than the other.

The business owner must make sure the enterprise’s systems for handling abundant times are in writing. These times are best described as busyness when the business owner does not know how everything is going to get done within the current systems in place.

The business owner not working in the administration of the enterprise is necessary for the business owner to customize constantly the systems. The more the systems administrate without the business owner’s involvement the better the business owner can work on the enterprise and manage human resources.

The manager must know the strengths of all employees so every employee is fit into the systems best suited for them. During more dormant times compared to extreme busyness the business owner, as the manager, has time to evaluate employees’ strengths and to come up with new methods of measuring the employees’ progress through the next busy time.

The business owner as the leader must communicate clearly how the enterprise competes against itself to make better systems while employees are challenged to change for their own betterment within the systems the employees work. Employees must know how the enterprise measures them through the constant refining of the systems.

ADVISOR

Integrity in customer relations is about clearly communicating what the business owner knows as fact distinguished from theory. This is true whether selling a product or system, providing services, and it is particularly true when issuing advice.

An advisor who himself has done what he advises is better equipped to separate fact from theory. When focusing on facts, the advisor more likely can guide toward desired results because the advisor can rely on his experience to assert the likelihood of an outcome.

A thoroughly honest advisor who comes up with a theory admits his theory is a metaphor. His theory has only a likeness to reality. An advisor with integrity knows the term theory means conjecture.

If a business owner wants to become an expert in his field, he must verify facts. Experts live in the reality of facts, not conjecture. Make sure the advisor you are relying upon to provide you expert advice has done the more difficult work of searching out facts.